Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Nouveau Hair & Wigs website located at www.nouveau.hair, our SMS/text messaging program, and all related services provided by Nouveau Hair & Wigs. By accessing our website, submitting a form, booking a consultation, subscribing to our communications, or using any of our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, please do not use our website or services.

1. About Nouveau Hair & Wigs

Nouveau Hair & Wigs is a specialty hair and wig boutique located in North Augusta, South Carolina. We provide premium human hair wigs, synthetic wigs, hair toppers, extensions, and alternative hair solutions, with a focus on compassionate, personalized service for individuals experiencing medical hair loss and other hair concerns. We serve clients throughout the CSRA region, including Aiken, Augusta, Evans, Martinez, Grovetown, and surrounding communities.

Business Name: Nouveau Hair & Wigs

Address: 107 E. Marion Ave., North Augusta, SC 29841

Phone: 803.426.8092

Website: www.nouveau.hair

2. SMS / Text Messaging Program

Nouveau Hair & Wigs operates an SMS text messaging program to communicate with clients regarding appointments, services, and promotions. The following terms apply specifically to our SMS communications and are required for compliance with applicable telecommunications regulations.

2.1 Program Name / Message Sender

All SMS messages are sent by Nouveau Hair & Wigs, located at 107 E. Marion Ave., North Augusta, SC 29841. When you receive a text message from our program, the sender will be identified as Nouveau Hair & Wigs.

2.2 Opt-In / Purpose Description

By providing your mobile phone number and affirmatively consenting to receive text messages ("opting in") through our website contact form, consultation booking form, in-person sign-up, or other disclosed opt-in mechanism, you agree to receive recurring automated and non-automated text messages from Nouveau Hair & Wigs.

The purpose of our SMS program is to:

Confirm and remind you of scheduled appointments and consultations
Provide follow-up communications after your visit or consultation
Inform you of new products, services, and collections
Share promotional offers, exclusive discounts, and special events
Deliver important business updates (e.g., changes to hours, closures, or announcements)

Your consent to receive SMS messages is entirely voluntary and is not required as a condition of purchasing any product or service from Nouveau Hair & Wigs.

2.3 Message Frequency

Message frequency varies based on your activity and interaction with us. You may receive up to 4 SMS messages per month under our standard program. Message frequency may increase during promotional periods, prior to scheduled appointments, or when you engage with our services more frequently. We will not send messages excessively or outside of reasonable business purposes.

2.4 Message and Data Rates

Message and data rates may apply to all text messages sent and received under our SMS program. These charges are assessed by your mobile carrier based on your individual service plan. Nouveau Hair & Wigs does not charge any additional fee for SMS messages. We are not responsible for any charges imposed by your mobile carrier. Please contact your mobile carrier if you have questions about your plan's messaging and data rates.

2.5 Opt-Out Instructions

You may opt out of receiving SMS messages from Nouveau Hair & Wigs at any time using the following methods:

Reply STOP to any text message you receive from us. Upon receiving your STOP reply, we will send a single confirmation message acknowledging your opt-out, and you will receive no further SMS messages from our program.
Contact us directly by calling 803.426.8092 or visiting our studio at 107 E. Marion Ave., North Augusta, SC 29841 to request removal from our SMS list.

After opting out, if you wish to receive messages again in the future, you may re-subscribe by texting START or by opting in again through our website or in-person. Standard opt-in procedures will apply.

Please note: Opting out of marketing SMS messages will not prevent you from receiving strictly transactional messages required to complete a service you have already requested, unless you also request complete removal.

2.6 Support / Help Information

If you need assistance with our SMS program or have any questions, you may obtain help through the following methods:

Reply HELP to any text message you receive from us. You will receive a return message with contact information and assistance instructions.
Call us at 803.426.8092 during business hours: Tuesday through Friday, 10:00 AM – 6:00 PM; Saturday, 10:00 AM – 5:00 PM.
Visit our studio at 107 E. Marion Ave., North Augusta, SC 29841.
Visit our website at www.nouveau.hair for contact information and online inquiry options.

2.7 Carrier Liability Disclaimer

Mobile carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Nouveau Hair & Wigs does not guarantee the delivery of any SMS message. Message delivery is subject to network availability, device settings, and carrier conditions beyond our control. We are not responsible for any loss, damage, or inconvenience arising from delayed, failed, or undelivered messages.

3. Use of Our Website

By accessing www.nouveau.hair, you agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You agree not to:

Use automated tools to scrape, crawl, or harvest data from our website without permission
Attempt to gain unauthorized access to our systems, servers, or databases
Upload or transmit any harmful, malicious, or unlawful content
Impersonate Nouveau Hair & Wigs or any of its staff or affiliates
Use our website for any fraudulent or unlawful commercial activities

4. Consultations and Appointments

Consultations and appointments at Nouveau Hair & Wigs are available by scheduling through our website or by phone. By booking a consultation, you agree to:

Provide accurate and truthful information during the booking process
Provide reasonable advance notice if you need to cancel or reschedule your appointment
Honor your scheduled appointments out of respect for our staff and other clients

Nouveau Hair & Wigs reserves the right to decline service or reschedule appointments at our discretion. Walk-in availability is subject to staff availability and appointment schedule.

5. Products and Services

All products and services offered by Nouveau Hair & Wigs, including human hair wigs, synthetic wigs, hair toppers, halo extensions, wig fittings, styling services, and medical wig consultations, are subject to availability. Product descriptions, images, and pricing on our website are provided for informational purposes and may be updated without notice. We make reasonable efforts to accurately represent our products, but colors and textures may vary from on-screen representations due to monitor settings and photographic conditions.

6. Payment Terms

All sales are subject to our payment terms as communicated at the time of purchase. We accept payment through authorized payment methods as presented on our website and in-store, including options processed through Square and other payment partners. All payments are in U.S. dollars. Prices are subject to change without prior notice. Gift cards and e-gift cards are available and subject to any applicable use terms communicated at the time of purchase.

7. Intellectual Property

All content on www.nouveau.hair, including but not limited to text, images, logos, graphics, product photographs, and website design, is the property of Nouveau Hair & Wigs or its respective content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information, including information related to our SMS program. Please review our Privacy Policy at www.nouveau.hair/privacy-policy.

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Nouveau Hair & Wigs makes no warranties or representations about the accuracy, completeness, reliability, suitability, or availability of the website or the information and services offered on it. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Nouveau Hair & Wigs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or damages arising from your use of or inability to use our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid to us in the three (3) months preceding the claim.

11. Third-Party Services

Our website contains links to third-party websites and services, including booking platforms, payment processors, and social media pages. These third-party services are not under our control, and we are not responsible for their content, policies, or practices. Links to third-party sites are provided for your convenience only and do not constitute an endorsement.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Aiken County, South Carolina.

13. Changes to These Terms

Nouveau Hair & Wigs reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14. Contact Information

If you have any questions about these Terms and Conditions or wish to exercise any rights under them, please contact us:

Nouveau Hair & Wigs

107 E. Marion Ave.

North Augusta, SC 29841