Privacy Policy

Nouveau Hair & Wigs ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect information you provide when you visit our website (www.nouveau.hair), contact us, book consultations, subscribe to our communications, or otherwise interact with us. By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We collect personal information that you voluntarily provide to us directly or that is automatically generated when you interact with our website. The categories of personal information we collect include:

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1.1 Information You Provide Directly

• Full name

• Phone number (mobile and/or home)

• Email address

• Mailing or billing address

• Payment information (processed securely through our payment partners; we do not store full card details)

• Appointment and consultation details

• Health-related information you voluntarily disclose in connection with medical wig inquiries or consultations (e.g., nature of hair loss, medical condition)

• Communications, inquiries, and feedback you send to us

• Newsletter and SMS subscription preferences

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1.2 Information Collected Automatically

When you visit www.nouveau.hair, our website and third-party tools may automatically collect:

• IP address and general geographic location

• Browser type and version

• Device type and operating system

• Pages visited, time spent, and navigation patterns

• Referring URLs and click behavior

• Cookies and similar tracking technologies

 

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as booking and scheduling systems (e.g., Zoho Bookings, Square), payment processors, and social media platforms when you interact with our linked accounts on Facebook or Instagram.

 

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, consultations, and service requests

• To book, confirm, and manage appointments

• To process payments and purchases

• To send appointment reminders, follow-up messages, and confirmations via SMS, email, or phone

• To send promotional and marketing communications, including special offers, new products, and events (with your consent)

• To send our newsletter to subscribers who have opted in

• To improve our website, services, and customer experience

• To comply with legal obligations and enforce our policies

• To protect the safety and security of our clients and business

 

3. SMS / Text Messaging Communications

Nouveau Hair & Wigs uses SMS (text messaging) as a communication channel to send appointment reminders, booking confirmations, promotional offers, and business updates to clients who have provided their mobile phone number and opted into our messaging program.

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3.1 How We Obtain Consent (Opt-In)

We will only send you SMS messages if you have provided your explicit consent (opted in) through one of the following means:

• Completing an online contact form, consultation request form, or booking form on our website (www.nouveau.hair) and checking the consent/opt-in box for SMS communications

• Verbally or in writing during an in-person or virtual consultation

• Responding to an opt-in prompt via text message

• Subscribing to our SMS program through any other clearly disclosed opt-in mechanism

By opting in, you agree to receive recurring text messages from Nouveau Hair & Wigs, including transactional messages (appointment reminders, booking confirmations) and promotional/marketing messages (special offers, new arrivals, events). Your consent to receive SMS messages is not a condition of purchasing any product or service.

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3.2 Types of SMS Messages Sent

Messages sent through our SMS program may include, but are not limited to:

• Appointment confirmations and reminders

• Follow-up messages after consultations or visits

• Promotional offers, seasonal sales, and new product announcements

• Business updates, hours changes, and event notifications

 

3.3 Message Frequency

Message frequency will vary depending on your interaction with us. You may receive up to 4 messages per month. Frequency may increase during promotional periods or around your scheduled appointments.

 

3.4 Message and Data Rates

Message and data rates may apply. All charges are billed by your mobile carrier according to your service plan. Nouveau Hair & Wigs does not charge any additional fees for SMS communications. Please contact your mobile carrier for rate details.

 

3.5 How to Opt Out of SMS Communications

You may opt out of receiving SMS messages from us at any time by:

• Replying STOP to any text message you receive from us. After receiving your STOP reply, we will send you a one-time confirmation message and no further SMS messages will be sent unless you opt in again.

• Contacting us directly at 803.426.8092 or via email (contact information below) to request removal from our SMS list

Please note: Even after opting out of marketing SMS messages, you may still receive transactional messages strictly necessary for services you have already requested (e.g., an appointment confirmation for an existing booking), unless you request complete removal.

 

3.6 How to Get Help

If you have questions about our SMS communications or need assistance, you may:

• Reply HELP to any text message you receive from us for immediate information

• Call us at 803.426.8092 during business hours

• Visit us at 107 E. Marion Ave., North Augusta, SC 29841

 

3.7 Supported Carriers

Our SMS program is supported by major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier availability and delivery are not guaranteed in all areas.

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4. Data Sharing Practices

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the limited circumstances described below:

 

4.1 Service Providers and Business Partners

We may share your information with trusted third-party vendors and service providers who assist us in operating our business and providing services to you, including:

• Booking and scheduling platforms (e.g., Zoho Bookings)

• Payment processing companies (e.g., Square)

• SMS and communications platforms (e.g., Twilio) for the delivery of text messages

• Email marketing and newsletter service providers

• Website hosting and analytics providers

• Customer relationship management (CRM) platforms

These third parties are contractually obligated to use your information only as necessary to provide services on our behalf and to maintain appropriate security safeguards. They are not permitted to use your personal data for their own marketing purposes.

 

4.2 No Sale of Personal Information

Nouveau Hair & Wigs does not sell, rent, trade, or otherwise transfer your personal information to any third party for their own marketing or commercial purposes.

 

4.3 No Sharing of SMS Consent Data

We do not share, sell, or transfer your phone number or SMS opt-in consent data with any third party for their own marketing purposes. Phone numbers and messaging consent collected through our SMS program are used solely to facilitate our communications with you and are processed only through our authorized messaging service providers.

 

4.4 Legal Requirements

We may disclose your information when required to do so by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud or illegal activity.

 

4.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or reorganization of our business, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

 

5. Health and Sensitive Information

Because we serve clients experiencing medical hair loss (including individuals undergoing chemotherapy, managing alopecia, and other medical conditions), you may voluntarily share health-related information with us during consultations or through our forms. We treat this information with the highest level of sensitivity and confidentiality. We use health-related information only to provide you with appropriate product recommendations and services. We do not share this information with any third party except as required to provide direct care services or as required by law.

 

6. Cookies and Tracking Technologies

Our website (www.nouveau.hair) uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small text files placed on your device by your browser. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. Types of cookies we may use include:

• Essential cookies – necessary for basic website functionality

• Analytics cookies – to understand how visitors use our site (e.g., Google Analytics)

• Marketing cookies – to deliver relevant content and track the effectiveness of our communications

 

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to protect your own information by using strong passwords and notifying us immediately if you suspect unauthorized use of your information.

 

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.

 

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights with respect to your personal information, including:

• The right to access and receive a copy of the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information (subject to legal retention requirements)

• The right to opt out of marketing communications (including email and SMS) at any time

• The right to withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected personal information from a child under 13, please contact us immediately.

 

11. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram) and booking platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Nouveau Hair & Wigs

107 E. Marion Ave.

North Augusta, SC 29841

Phone: 803.426.8092

Website: www.nouveau.hair

Business Hours: Monday (Scheduled Private Consultations), Tuesday – Friday 10am – 6pm, Saturday 10am – 5pm, Sunday Closed